Privacy Policy

C&W Berry Ltd ('We') is committed to protecting and respecting your privacy.

This policy explains how we collect, use, share and protect your personal data when you visit www.cwberry.com ('our site') or interact with us. Please read it carefully to understand our practices. By using our site, you acknowledge the practices described in this policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

a) Information you give us

You may provide information by filling in forms on our website or contacting us by phone, email or otherwise. This includes when you:

• Register an account
• Place an order
• Use our contact us or enquiry forms
• Subscribe to email marketing
• Enter competitions
• Report a problem

The information you provide may include:

• Name
• Address
• Email address
• Telephone number
• Payment or financial details
• Personal descriptions or photographs (if applicable)

b) Information we collect automatically

When you visit our site, we may automatically collect:

• IP address
• Browser type and version
• Time zone setting
• Operating system
• Device information
• URL clickstream (pages viewed, time on page, and navigation history)
• Errors and diagnostic information

c) Information from third parties

We may receive information from:

• Payment providers
• Delivery partners
• Analytics and advertising partners
• Credit reference agencies (for credit accounts)

Our website uses cookies and similar technologies to:

• Provide core site functionality
• Improve performance
• Measure website usage

For full details, please see our cookie policy.

We use your information for the following purposes:

a) To fulfil our contract with you

• Process and deliver your orders
• Manage payments
• Provide customer support
• Notify you of service changes

b) For legitimate business interests

To:

• Improve our website
• Ensure security and fraud prevention
• Measure and analyse site performance
• Suggest products or services that may be of interest to you

c) Marketing

We may contact you with marketing information:

• Existing customers: by email about similar goods or services
• New customers: only where you have given explicit consent
• Third parties: only where you have consented to receive such marketing or via social media

You may opt out at any time (please see details below).

d) Where required by law

We may process your data to comply with legal obligations, including fraud prevention and financial reporting.

We may share your personal data with:

• Any subsidiaries or holding companies within our corporate group
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience
• Analytics and search engine providers that assist us in the improvement and optimisation of our site
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you
• Delivery companies
• Payment processors
• IT, hosting and technical service providers

We do / will not sell your personal data.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
• If C&W Berry Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of C&W Berry Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your data may be transferred outside the UK or EEA.

Where this happens, we ensure appropriate safeguards are in place, such as:

• UK Addendum to the EU Standard Contractual Clauses
• Adequacy regulations
• Other legally recognised protection mechanisms

All data is stored securely, and payment transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ('right to be forgotten')
• Right to restrict processing
• Right to data portability
• Right to object to processing (including direct marketing)
• You can exercise these rights anytime by contacting [email protected]

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please ensure that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

You have the right to request a copy of the personal data we hold about you.

We will respond within one month and no fee is normally required, unless the request is excessive or repeated.

Any changes will be updated on this page. Where necessary, we will notify you by email or through our site.

If you have any questions, concerns or requests regarding this policy, please email [email protected] or telephone 01772 431 216.